PROFESSIONAL COMMUNICATION

SYLLABUS

Section - A

UNIT 1. PRINCIPLES OF COMMUNICATION:

Importance of communication; Importance of communication in English; Concept of effective Communication; Assertive communication; Communication and self-concept; Role of emotions in communication; Process of communication; Knowing the purpose and audience. Types of Communication: formal and Informal Communication; verbal and non-verbal; interpersonal communication, intrapersonal communication; Cross cultural communication. Organisational Communication: Formal Channels of communication: upward communication, downward communication, horizontal communication and diagonal communication. Informal channel of communication: Grapevine. Barriers to Communication. Tips for effecƟve communication.

Content Link
Chapter at a Glance Principles of Communication
Other material Drive Folder

UNIT 2. LISTENING SKILLS:

Listening vs. Hearing; Role of Effective Listening in Communication; Types of Listening; Poor Listening Habits; Active Listening- an effective listening skill; Traits of an Effective Listener; Barriers to Effective Listening.

Content Link
Chapter at a Glance Listening Skills
Other material Drive Folder

UNIT 3. KINESICS & VOICE DYNAMICS:

Kinesics: definition; importance. Features of body language: Personal appearance; Gestures; Postures; Facial expression; Eye contact; Silence; Voice modulation: Quality; Pitch.

Section-B

UNIT 4. READING SKILLS:

Inferring meaning: lexical and contextual meaning. Reading Techniques; Intensive and Extensive reading skills.

UNIT 5. GRAMMAR AND BASIC WRITING SKILLS:

Sentence Structures; Subject-verb Concord; Misplaced Modifiers. Concept of Technical Writing; 7C’s of effective technical writing: Topic sentence; Creating unity and coherence. Argumentative essay; Writing an email; Business letter writing: Complaint letter, Collection Letter, Inquiry Letter; Preparing Cover letters and Resume.

UNIT 6. VOCABULARY SKILLS:

  1. Idioms and phrases
  2. One-word substitutes
  3. Antonyms & Synonyms
  4. Homophone and homonym
  5. Prefixes and Suffixes